- Marketing (Display & PPC)
- Social Media
- Websites/Marketing Funnels
- Event Promotions
- Automated Messaging
The web is full of people talking about your business. But not every business owner has the time to keep track of their reputation online—let alone respond to every review they get. Our marketing strategists will respond to all negative and positive reviews on behalf of your business. Includes weekly monitoring of each time your business is mentioned online.
Requires active Reputation Management App, sold separately. Pricing subject to change for high volume clients on a case by case basis. English only.
We will provide you with 24 hours to make any edits or suggestions to the response. If we do not hear from you within this time frame, we will post post the response on your behalf.
Positive review responses will be personalized and tailored to the review content. Negative reviews will be apologetic, frame the business in a positive note and invite the reviewer to take the conversation offline.
No, the Digital Agency only responds to reviews in English.
Unfortunately, we cannot simply remove a review from the internet. Every reviewer is entitled to their voice. What we can do is flag a review that violates that site’s terms and conditions. If that particular listing site agrees with our request, they will remove the review. We would still advise responding to the review in the meantime. This way other potential customers (who may not know the reviewer is misinformed) will not assume the review is accurate.
We respond to your reviews, but we do not monitor those conversations any further after responding.
To ensure we can respond to reviews on this source, our team will manually claim/ verify the listing source. To complete this process there may be additional steps required by you and our team will advise if your assistance is required.
Consider having us run a review generation campaign. Our platform can be used to solicit reviews from customers by simply uploading a list of customer names and emails. You can ask for feedback and direct them to leave this feedback on popular sites like Facebook, Google and Yelp. We ran a campaign for one of our clients with appropriately 100 email contacts. As a result, it generated 2-3 positive reviews in less than two hours and increased their average star rating from a 2.1 to 3.1.
Review Management only covers reviews posted after your accounts initial start date.
By responding to online reviews you are thanking and acknowledging your customers for their feedback, just as you would if they were to compliment your business in person. A response to a negative review is for the benefit of anyone seeing that review, not just the reviewer. It shows the business is aware of any issues their customers may be experiencing and that they are actively working to resolve these issues.
Absolutely. If you see a review that you want to specifically address, you are more than welcome to post your own response. If our team sees you have already responded to a review we will mark this task as completed in our system.